Livestock Returns & Refund Policy:

Returns & Refund are NOT accepted on all live stock. This includes invertebrates & fish etc.

We cannot be responsible if you have ordered the wrong item for your aquarium, therefore we strongly recommend you do your homework before purchasing.

Should you contact us to enquire about suitability, we will do our best to advise you as best as we can. However, this does not remove your responsibility to ensure you have researched the livestock yourself to make the final decision.

Arrival guarantee is applicable only if I sent through Train, Bus, Direct Air, Porter. Extra Charges (Actual Charges) of Train, Bus, Air, Porter will be charged. WhatsApp For Rates Of Actual Shipping Charges ( Arrival Gaurranty Not Applicable For 200₹/250₹ Flat Shipping Charges (By Courier Or Air Courier)

Dee Shrimps India Live Fish – DOA Policy ( Arrival Gaurranty Applicable For Train, Bus, Porter & Direct By Air )

DEE SHRIMPS INDIA aim to provide the absolute best quality fish at the very best possible prices, shipped directly to your door. Unlike receiving a regular parcel some extra care and planning must be taken to ensure the safe arrival of your fish. We have strict policies and procedures for shipping live fish so please read these carefully and familiarize yourself with what may happen and what is required of you to make this process as smooth and as safe as possible.

When having fish shipped to you it is important to plan accordingly so that your fish arrive in good health and with as little stress (to them) as possible. Please ensure your address is accurate and complete. A wrong or inaccurate address can significantly threaten the welfare of fish in transit and will void the D.O.A policy and guarantee. (Likewise, fish cannot be sent to a P.O. Box or Parcel Locker) Please ensure someone is at home to receive the parcel at time of delivery. Any fish that are returned to a depot or left on a doorstep will not be covered by any guarantee or D.O.A policy as this significantly increases the risk to the fish. Please ensure that fish are dealt with and released into your tank in a timely manner as this minimizes their stress and risk. Always follow safe release practices (e.g.: floating bags to stabilize temperature and gradual mixing of water to avoid shock. etc.) Any fish that arrive dead in their bags may be covered by our D.O.A policy if all conditions are met so, please take time to familiarize yourself with what you will need to do in this instance as there are procedures for claiming that need to be strictly followed. We cannot offer any guarantee on fish once they have been released into your tank. There are simply too many factors beyond our control that can cause fish deaths in a new or existing aquarium.

Terms & Conditions for purchase of Live Fish:

1. Any guarantee only extends to cover livestock. Shipping charges and fees are not refundable in any circumstance.

2. It's a customer’s responsibility to check the tracking number for delivery. Tracking numbers are provided in order shipment WhatsApp notifications emails.

3. If dry goods are ordered with Live Fish, they are usually shipped separately and may take longer to arrive than the live fish shipment.

4. In the event of casualty D.O.A, fish will not be resent, instead a Voucher may be issued if other criteria are met.

5. In the event that an order has been miss picked a 50% vocuher credit on the incorrect fish will be given.

Procedures, Terms and Conditions for D.O.A. Policy:

1. Owner must be home when fish arrive (fish returned to the depot or left unattended will void a D.O.A. Credit/Refund)

2. Fish must be shipped to a real address. Third party addresses like PO BOXES are not accepted and will also void the D.O.A policy. Likewise, any inaccurate or wrong addresses will void the D.O.A policy.

3. Unboxing Video Compulsory And A clear Photo & Video of the D.O.A. in the unopened bag must be taken and emailed or WhatsApp to us within 2 hours of delivery (If the fish are double bagged, the outside bag can be removed for taking images). Individual DOA images & Video (once unbagged) must also be taken with the tails removed from the deceased fish and emailed to us. If you are unwilling to cut off the tails of your deceased fish a clear video must be emailed showing the DOA fish in and outside the bags (NO claim will be accepted without clear images & videos of the dead fish in unopened bags)

4. An email or WhatsApp must be submitted to sujitdalvi123@gmail.com within 2 hours of receiving the shipment. This email must contain all relevant information. Relevant info includes, name, order number, approx. time received, number of bags affected, QTY of fish DOA, images/video of both fish in the bag (before opening) and individual images/video of fish once unbagged. (NO claim will be accepted via Text messages, SMS, Facebook Messenger or via a phone call. All correspondence must be carried out via email & WhatsApp ONLY)

5. Returns will not be accepted under any circumstances. (If some emergency 50% charges will be deducted for order cancellation.)

6. We have no control over delivery times.

Questions and Answers:

What to do if a fish is missing from the order?

Before unpacking your fish, please check your order carefully and the receipt emailed to you when placing the order. If you suspect a fish is missing from you order, please take clear pictures of ALL bags in your order. Include in these images pictures of the fish inside the bags so we can help identify the missing fish. We then will match these images with our security footage and issued the voucher of this item any missing stock accordingly. Please email these images to sujitdalvi123@gmail.com for processing

Other things to consider before ordering:

* Ensure that you have enough room in your tank.

* Ensure your tank is fully cycled.

* Ensure your new fish will be compatible tank mates for any existing fish you have (both in species, habitat requirements, temperament, and size)

* Ensure your water parameters are suitable for your new fish and that the habitat and temperature are suitable for the species you wish to introduce.

* Do not stock your tank too quickly or suddenly a large influx of fish can unbalance your water parameters and affect water quality.

* Do not feed your new fish for 24hrs, they need time to settle in and feel at home, feeding too soon poses a risk to their health and may upset your water quality. If you have existing fish in your aquarium, it’s a good idea to feed them prior to releasing the new fish.

* Don’t be alarmed if, upon arrival, your fish look pale or lethargic, this is normal behavior while in transit and they should return to full color and vibrancy after settling into their new home for a few days.

You consent to this policy when purchasing through our stores or online.